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SHIPPING & RETURNS

 Not all products are available in store but we offer a much wider range at competitive prices on our online store. Please contact the store to check stock availability in case you need to purchase a particular item in store instead of online.

Most of the orders will be shipped direct from the suppliers warehouse depending on stock availability.

For Click and Collect orders, Please wait for an email confirmation from a team member when the order is ready

 

DELIVERY AUSTRALIA-WIDE 

Flat rate of $14.95

Online orders will be delivered on business days. No deliveries will be made on weekends or public holidays.

Big & Bulky items will incur special shipping rate regardless of the Amount. Please check the rate at the payment option. 

Garments that require decoration will incur a different delivery cost depending on the weight and this will be communicated when quoting

 

All deliveries must be signed for! Please be aware we will not leave parcels unattended for security reasons unless otherwise stated or applicable.  We deliver to P.O. Boxes or Parcel Lockers.

 

Goods in stock are generally picked and dispatched within 1-3 business days (Monday-Friday). 

 

Delivery to: 

Estimated Delivery (after date of dispatch)

Within Perth metropolitan area

2 to 7 business days 

Sydney, Canberra, Adelaide, Melbourne

5 to 10 business days

Brisbane, Tasmania

5 to 10 business days

Victoria regional

5 to 10 business days

Darwin & most regional areas

5 to 10 business days

 

Delivery days may vary sometimes due to stock availability, remote areas, weather conditions or any other unforeseeable circumstances. 

 

Not all products are available in store but we offer a much wider range at competitive prices on our online store. Please contact the store to check stock availability in case you need to purchase a particular item in store instead of online.

Online orders get shipped from the store and also form the suppliers direct depending on stock availability. 

 Any parcel returned back to us by the courier due to customer not in attendance or not picked up in time from post office will incur $12 fee( this is the fee that couriers charge for return to sender items)

PRE ORDER ITEMS

Dates on PREORDER items are just estimates there might be delays of a week.

Any order item placed with a PREORDER item will be shipped together when the PREORDER item arrives. Incase you need the item that is not a PREORDER shipped first before the PREORDER item arrives, then you will need to place the order separately. 

 

RETURNS

NO RETURNS ACCEPTABLE ON CLEARANCE ITEMS & SPECIAL ORDER ITEMS

Returning Items Purchased In Store/Online

Change of mind/Not Suitable

  • We will accept returns for change of mind on products purchased online/In store within 7 days from date of receipt.
  • There may be a restocking fee of $20 or 15% whichever is greater.( This fees are mainly to cover the cost of returning the goods back to the supplier as the suppliers charge fees). This fees will be charged on situation basis
  • Goods must be unused and packed back neatly in its original packaging, with original ticketing and all accompanying instructions, manuals and other accompanying materials. Damaged packaging will not be acceptable, so please open the packaging carefully
  • A copy of the Entire work wear invoice or proof of purchase must be attached to all returned goods.
  • Resupply of goods due to change of mind, not suitable, wrong size/colour ordered or any other circumstances due to customer fault will incur postage.
  • If posting products back, please call or email Entire Workwear to obtain a Returns Authorization Number (RAN). The issue of a RAN is at Entire Workwear’s discretion
  • Postage of returned goods is the responsibility of the person or company returning the goods.
  • Refunds will be processed using the original form of payment or at the stores discretion, excluding the original delivery charge (unless goods are returned in accordance with your statutory rights e.g. they are faulty or not as ordered).
  • Incase of refund, cost of delivery will be deducted from the original amount regardless of the purchase amount i.e incase your purchase came with free delivery, then the cost of delivery will  still be deducted from the refund. This is to cover the cost already incurred in providing delivery service. 
  • All returns need to returned to us within 2 weeks of approval. Failure to do so may get rejected.

Faulty Goods

Please call or email  Entire workwear  to discuss the fault and to confirm the terms of any manufacturer’s warranty. If approved, Postage of returned goods is the responsibility of the person or company returning the goods. Depending on the nature of the fault, Entire workwear will arrange a repair, exchange or store credit(excluding postage fee). Proof of purchase will be required. 

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. 

All good to be returned to the below address unless stated/advised otherwise.

Entire Workwear

Unit 2, 15 Comserv Loop

Ellenbrook, WA, 6069